Easier Returns Make for Return Customers

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A new generation of consumer expectations means you need to be a step ahead of those decisions. Results from the 2015 UPS Pulse of the Online Shopper study says it clearly: easy returns are the new “free shipping.”

  • 67% of shoppers review an online retailer’s return policy before purchase
  • 55% of shoppers expect easy returns
  • 39% expect free online returns

And if you don’t meet those demands? 34% of customers have turned to social media to air their feelings about a company. In short, they reserve the right to always change their minds—no matter what your fine print says.

Is your returns operation ready for this new reality? We are.

Partnering with UPS makes it easy for everyone: minimizing hassles for them and maximizing visibility for your operations:

  • Generate/send return labels easily—electronically or printed
  • Real-time management tools give you better control over your inbound operations
  • Increased reliability and efficiency in returned inventory turnaround

Let’s take a look at how it works, for thousands of businesses like yours:

  • We can help build a system to satisfy their needs today and earn their loyalty long-term, while keeping an eye out for your bottom line.
  • Setting up a returns operations calibrated against these new expectations takes expertise. We’ve helped thousands of consumer-facing companies adopt a better solution.

Let’s get started on yours.

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