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Satisfy today's demanding omnichannel consumer.

Shoppers are here, there, and everywhere—browsing with mobile devices, buying on laptops, and exchanging in store. Align your supply chain with UPS to deliver a multichannel experience that drives loyalty and sales.

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Shoppers expect more than ever from retailers. Is your business delivering?

Read the UPS Pulse of the Online Shopper study for online retail trends and real consumer insights about how to improve your retail supply chain and customer experience to boost sales. Learn about shoppers from across the world in our 6 white papers — U.S., Asia, Europe, Brazil, Mexico, and a Global Study that combines all of the results.

UPS Pulse of the Online Shopper: A Customer Experience Study
52 percent of consumers have added to their cart for free shipping. 43 percent discover new products through social media.

Today’s empowered shoppers are propelling retail change. To stay competitive, retailers must continually monitor customer preferences and offer retail solutions along the full path to purchase. Here are just a few key findings from the study:

  • Consumers like to move seamlessly between online and in-store experiences.
  • Mobile and social media have a huge impact on retail trends.
  • Many consumers are willing to accept higher shipping rates, longer delivery times, and other trade-offs when dealing with smaller retailers.
  • Flexibility and convenience are expected with delivery and returns, and stores’ retail supply chains can still play a large role.

Get the full study now.

How to Turn Omnichannel from Retail Disruptor to Game Changer

How to Turn Omnichannel from Retail Disruptor to Game Changer

Director of retail marketing, Bala Ganesh, discusses retail trends and offers insights that can lead to success in an increasingly competitive omnichannel retail marketplace.

Consumers don’t just want a brick-and-mortar store or an online experience—they need both. Omnichannel retailing done right can increase customer engagement and loyalty, boost efficiencies and grow your bottom line. In this video, originally published on Multichannel Merchant, you’ll learn how innovative approaches to inventory, marketing and supply chain management can help you meet evolving customer demands.

Video Highlights:

UPS Retail: CS: Flexible fulfillment and logistics

45% of shoppers using in-store pickup have made an additional purchase when picking up their item.

Brick-and-mortar stores are finding new roles in the omnichannel world: miniaturized distribution centers, giving retailers a new option for online order fulfillment and returns. Read the article to see how retailers can set themselves up to thrive in an omnichannel world.

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Achieving Omnichannel Visibility in the Supply Chain

Achieving Omnichannel Visibility in the Supply Chain

When they see more, both shoppers and retailers benefit.

Visibility is a key component to the success of any omnichannel retailing strategy, and both shoppers and retailers stand to benefit. Watch UPS Director of Retail Marketing, Bala Ganesh, explain the benefits of high-visibility and how to achieve it.

How Retailers Can Act on the Shopping Behavior of Today’s Global Flex Shopper

Tackle key market differences with a universal offering: flexibility and visibility.

How Retailers Can Act on the Shopping Behavior of Today’s Global Flex Shopper

Tackle key market differences with a universal offering: flexibility and visibility.

Tapping into the rapidly growing global e-commerce sector isn’t as simple as extending delivery zones. To target differing shopping habits across regions, retailers need to provide a variety of checkout, purchase and delivery options. Watch this webinar by comScore and UPS to discover how providing more flexibility, options, and visibility can help reach the global market.

Video Highlights:

Your shoppers are everywhere. You should be too.

Looking to compete more effectively in the omnichannel marketplace? UPS has tools and expertise to help you:

  • Offer a seamless, consistent brand experience across all channels.
  • Fine-tune your supply chain for maximum efficiency and integration.
  • Leverage the UPS Ready program with software and tools from proven partners that can help drive business.
Today's customers demand retailers integrate their online and in store experiences. See how working with UPS can help make that happen.

Today's customers demand retailers integrate their online and in store experiences. See how working with UPS can help make that happen.

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Tell us the logistics challenge you're facing—from designing a supply chain to reaching customers and keeping them satisfied. We have solutions, services and know-how to help you figure it out and get it done. Share your logistics challenge, and one of our UPS experts will contact you.