Shoppers expect more than ever from retailers. Is your business delivering?
Read the UPS Pulse of the Online Shopper™ studies for real consumer insights that can improve performance and boost sales. Learn about shoppers from across the world in our 6 white papers—U.S., Asia, Europe, Brazil, Mexico, and a Global Study that combines all of the results.
Today’s empowered shoppers are propelling retail change. To stay competitive, retailers must continually monitor customer preferences along the full path to purchase. Here are just a few key findings from the study:
- Consumers like to move seamlessly between online and in-store experiences.
- Mobile and social media have a huge impact on some shoppers.
- Many consumers are willing to accept higher shipping rates, longer delivery times, and other trade-offs when dealing with smaller retailers.
- Flexibility and convenience are expected with delivery and returns, and stores can still play a large role.