Customers are expecting the world from you.
We can help you deliver.

United Problem Solvers TM

Customers want what they want, right now—maybe yesterday. And if they need to return it, they want it to be simple. UPS can help, with a new generation of tools fine-tuned to satisfy high expectations: fast, flexible, predictive. All to keep you a step ahead, ready for those unexpected turns here, there, or anywhere.

Nothing moves faster than a changing mind.
Except you (with us).

UPS Returns® Service

We make it easy to be a step ahead of whatever's coming back—minimizing hassles for them and maximizing visibility for your operations. We can help build a system to satisfy their needs today and earn their loyalty long-term.

  • Generate/send return labels easily—electronically
    or printed
  • Real-time management tools give you better
    control over your inbound operations
  • Offers you increased reliability and efficiency
    in returned inventory turnaround
Learn More
67% of shoppers review an online retailer's return policy before purchasing.

Prepare for the next generation of consumer expectations with these shopper insights
UPS Pulse of the Online Shopper Infographic.

Computer Monitor with Magnifying Glass

Your customers have stuff to do.
We give their deliveries a place to go.

UPS Access Point™ Locations

Your customers have plans and they likely don't include waiting around for your package. By partnering with thousands of local businesses, UPS makes it easier for your customers to pick up or drop-off packages at their convenience without leaving their neighborhood.

  • Over 8,000 local pick up and drop off locations
    in the US, including The UPS Store® locations
  • Customers can redirect packages to a
    convenient neighborhood location using
    UPS My Choice® Service
  • Provides a flexible, convenient option for
    time-challenged customers
Learn More
52% of shoppers are interested in shipping to alternate locations with extended hours.

Learn more facts and figures about what consumers want in the
UPS Pulse of the Online Shopper Infographic


When they expect you to deliver at all costs,
get to them first thing.

UPS Next Day Air® Early

Customers want what they want when they want it. Meet their sense of urgency with peace of mind—and an early morning head start. When your shipment is their first priority, we’re here to help.

  • UPS serves more ZIP codes by 8AM and 10:30AM
    than any other carrier
  • Guaranteed next day business delivery by 8AM
    to major cities
  • 8:30, 9, or 9:30AM to most other US cities and
    additional extended locations up to 2PM
Learn More
UPS Next Day Air® Early serves 94% of U.S. ZIP codes and 98% of U.S. businesses.

They expect it tomorrow. UPS can help you deliver. How soon is ASAP? Find out in the
UPS® Overnight Deliveries Infographic.


Let's sync your delivery with their schedule.

UPS My Choice® Service

We put the controls for tracking and rerouting deliveries in the hands of your on-the-go customers. At every turn, they'll have the power to make their deliveries revolve around them.

  • Customers can control their deliveries from
    their desktop or the UPS Mobile™ app
  • Continue a positive brand experience for your
    customers from checkout to delivery
  • Show your customers you're with them every step
    of the way with easy enrollment directly through your website
Learn More
36% of shoppers find it appealing to ship to another location if they won't be home to receive it.

Learn more about heightened shopper expectations in the
UPS Pulse of the Online Shopper Infographic


Master a new generation of customer expectations
with these tools—custom-built for you by UPS.

Let’s Get Started

Meeting ever-rising customer expectations starts here. Tell us about logistics challenges you're facing—from designing supply chains to forming stronger connections with customers. We've got services and know-how to help craft a solution around your needs. It starts with a simple conversation. Share your thoughts below, and a UPS expert will be in touch.

Need help immediately?

We can help you:

  • Track a package
  • Find a UPS location
  • Change, reschedule, or reroute delivery of your package
  • Handle billing and payments
  • Schedule a package pickup
  • Submit a claim